Privacy Policy

Effective Date: October 10, 2026

Healthcare Data Insight (“HDI”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website, contact us, or participate in the Claim Insight SMS authentication program operated by MyArch Data Security Inc.

1. Information We Collect

We collect limited personal information in the following circumstances:

1.1 Information You Provide

We may collect:

  • Name
  • Email address
  • Organization name

For our public website, this information is collected when you:

  • Request a trial of our products
  • Request a trial license key (e.g., for the EDI Converter)
  • Contact us directly

We do not collect sensitive personal information through our public website.

1.2 Automatically Collected Information

We use Google Analytics to collect basic usage information about how visitors interact with our website.

This may include:

  • Pages visited
  • Time spent on pages
  • Referring websites
  • General geographic region (non-precise)
  • Device and browser type

This information is aggregated and does not directly identify individual users.

1.3 Claim Insight SMS Authentication

If you choose SMS authentication for your Claim Insight account, we collect your mobile phone number and information needed to administer the SMS program, including your consent and opt-out records and message delivery information.

We use this information to send account-verification and sign-in codes, support multi-factor authentication, troubleshoot delivery problems, and honor your messaging preferences. This program does not send marketing messages. We do not include patient information or claim details in SMS messages.

SMS enrollment requires your separate, affirmative consent. Providing a phone number or accepting general terms alone does not constitute SMS consent. SMS is optional; you may use authenticator-app multi-factor authentication instead. Message frequency varies based on your account activity. Message and data rates may apply.

You can opt out of SMS by replying STOP. After any opt-out confirmation, no further SMS messages will be sent unless you opt in again. Opting out stops SMS authentication codes, so you will need another supported authentication method to access your account. Reply HELP for assistance, or contact privacy@datainsight.health.

2. Cookies and Tracking Technologies

On our public website, we use cookies only for analytics purposes via Google Analytics.

  • No advertising cookies are used
  • No third-party tracking for marketing purposes
  • No cross-site tracking

You can control or disable cookies through your browser settings.

3. How We Use Information

We use collected information solely to:

  • Provide requested trials or license keys
  • Respond to inquiries
  • Improve our website and user experience
  • Understand usage trends through analytics
  • Provide Claim Insight SMS authentication and manage consent, delivery, and opt-out requests as described in Section 1.3

We do not:

  • Sell personal information
  • Share personal information for advertising purposes
  • Use personal data for profiling or automated decision-making

4. Data Sharing

We do not sell or rent your personal information.

We may share limited data with:

  • Service providers (e.g., Google Analytics) strictly for operational purposes
  • Authentication and messaging providers, including Amazon Web Services and telecommunications carriers, as necessary to authenticate users and deliver or support the Claim Insight SMS program

These providers are required to protect your information and use it only for the services they provide.

Mobile phone numbers, SMS opt-in data, and consent records are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not transferred to other organizations for their own messaging programs. We disclose SMS-related information only to service providers supporting this program as necessary to provide the service, or where disclosure is required by law.

5. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Comply with legal or contractual obligations

For the SMS program, this includes retaining consent and opt-out records as necessary to document your choices and prevent unwanted messages. Opting out does not automatically delete records needed to honor that request.

If you request deletion of your information, we will honor such requests unless retention is required.

6. Data Security

We implement reasonable administrative and technical safeguards to protect personal information, including:

  • Secure transmission (HTTPS)
  • Restricted access to collected data
  • Minimal data collection practices

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request correction or deletion
  • Object to or restrict processing

To exercise these rights, please contact us using the information below.

8. Third-Party Services

Our website and SMS program use:

  • Google Analytics (for website usage analytics)
  • Amazon Web Services, including Amazon Cognito and SMS delivery services (for Claim Insight authentication and verification messages)

Google may process data according to its own privacy policies. We do not control how Google uses this data.

9. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

Healthcare Data Insight
Email: privacy@datainsight.health

12. Scope Limitation

This Privacy Policy applies to our public website and the Claim Insight SMS authentication program described above. SMS coverage is limited to authentication-related personal information, consent records, and messaging information. Other customer data, including patient and claim data processed through our SaaS products, is governed by separate agreements and security controls.